Build & Protect Your Online Reputation
Your most valuable digital asset deserves expert management.
ThinkMents has been helping businesses build, protect, and recover online reputations since 2002. With over 20 years of experience managing reputations across 31 states, we understand what it takes to establish trust online and maintain it over time.
The Business Impact of Online Reputation
Your reputation directly affects your bottom line
- 93% of consumers read online reviews before making a purchase
- 84% of people trust online reviews as much as personal recommendations
- 5-9% revenue increase from a one-star Yelp rating improvement
- 94% of clicks captured by businesses with 4+ star ratings
- 72% of consumers won't take action until they've read reviews
- 40% of potential customers driven away by negative reviews
Your reputation also impacts search visibility. Google considers review quantity, quality, and recency when ranking local businesses. A strong reputation means better rankings, more visibility, and more customers.
Beyond search, your reputation is often the deciding factor when customers compare options.
Reputation isn't just about damage control—it's about building an asset that drives growth. Every positive review is a permanent sales tool working for you 24/7.
Comprehensive Reputation Services
Review Generation
Build a steady stream of positive reviews from satisfied customers. Our systems make it easy for happy customers to share their experiences on multiple platforms. Most clients see review volume increase 200-400% within 6 months.
Review Monitoring
Know what's being said about your business across the web. We monitor review platforms, social media mentions, and news coverage for your brand name. Real-time alerts ensure immediate awareness of new reviews and mentions.
Review Response Management
Respond professionally to every review—positive and negative. Our team crafts thoughtful responses that show potential customers you care about feedback. Effective negative review responses often convert complainers into advocates.
Reputation Recovery
Rebuild damaged reputations strategically. We develop recovery plans that address root causes and rebuild trust over time, including generating new positive reviews.
Online Presence Management
Control what appears when people search your name. We optimize your owned properties to dominate search results for your brand name, pushing down negative content.
Competitor Reputation Analysis
Understand how your reputation compares to competitors. We analyze competitor reviews and strategies to identify opportunities and threats.
How We Manage Your Reputation
Assessment & Baseline
- Audit current reputation across all platforms
- Analyze review sentiment and common themes
- Establish baseline metrics
- Identify vulnerabilities and opportunities
Strategy Development
- Create customized reputation plan
- Define review generation targets
- Establish response protocols
- Set monitoring parameters
Implementation
- Deploy review generation systems
- Set up comprehensive monitoring
- Begin response management
Ongoing Management
- Daily monitoring and alerts
- Timely review responses
- Monthly review generation campaigns
Reporting & Optimization
- Monthly reputation reports
- Rating and volume tracking
- Sentiment analysis
- Strategy refinement based on results
Turning Negative Reviews into Opportunities
Respond Quickly
Fast response shows you're attentive. We aim to respond within 24 hours.
Respond Professionally
Acknowledge concerns and apologize for disappointment.
Take It Offline
Provide contact information to discuss details privately.
Address Root Causes
Identify patterns in complaints and fix underlying problems.
Learn and Improve
Negative feedback is valuable intelligence about customer expectations.
Follow Up
Some customers will update their reviews when issues are resolved.
Platforms We Monitor and Manage
General Platforms
- Google Business Profile
- Yelp
Healthcare
- Healthgrades
- Vitals
Legal
- Avvo
- Martindale-Hubbell
Home Services
- Angi
- HomeAdvisor
Restaurants
- TripAdvisor
Automotive
- Cars.com
We identify which platforms matter most for your industry and focus efforts where they'll have the greatest impact.
Proactive Reputation Building
Most businesses only think about reputation when problems arise. Proactive reputation management builds strength before you need it:
- Consistent review generation creates a buffer against occasional negatives
- Strong profiles across platforms establish authority
Frequently Asked Questions
Can you remove negative reviews?
We can pursue removal of reviews that violate platform policies.
How long does reputation recovery take?
Minor issues can be addressed in 2-3 months; significant problems may take 6-12 months.
How many reviews do I need?
Aim for at least 20-30 reviews on Google to establish credibility.
What if a review is fake or from a competitor?
We document evidence and report policy violations to the platform.
Do you guarantee specific ratings?
We don't guarantee ratings but can improve review volume and response rates.
How do you get customers to leave reviews?
We make it easy with automated follow-ups and direct review links.
Ready to Build a Reputation That Drives Growth?
Let's develop a reputation strategy that builds trust and wins customers.